Page 4 - Demo

AAT provides a transport solution for people with disabilities and is aware that transport is vital
for them to access key services and provide independent mobility.
AAT supports Federal and State Government strategies to eliminate any discriminatory policies and practices that may result in people with disabilities being treated less fairly than those without a disability.
AAT actively supports communities
and forms partnerships with members
of the disability sector to promote the participation of people with disabilities in the community.
AAT together with the South Australian government and DPTI have accomplished a number of positive initiatives to provide a better transport solution for people with disabilities. These initiatives include:
• Dedicated specially trained staff • 24 hour booking service
• Complaint resolution process
• Emergency response plan
• Driver ID badge • Free phone app
• On time bonus scheme
• On line booking facility
• Participation with the Disability Expo •Tactile ID numbers
• Blue ID reflective decals
AAT is aware that its employees, taxi operators and taxi drivers should not:
i) Discriminate against people with disabilities;
ii) Treat people with disabilities less fairly; and
iii) Fail to make reasonable adjustments
to the way they provide a service to allow people with disabilities continued access to taxi services.
AAT recognises that this is the start of the process and a number of challenges remain when developing and implementing a DAP.
The DAP sets out the key activities
which identify the Goals, Strategies, Responsibilities and Timelines. It includes a consultation process with a view of continuous improvement. It takes into account the need to address disability awareness and discrimination in the workplace.
AAT will ensure that tasks and specific strategies are undertaken and achieved within acceptable timeframes. The ongoing monitoring and success of the specific strategies will be determined via an ongoing consultation process.
The attached DAP outlines the necessary strategies and elements required to successfully achieve its goals. The areas for review and ongoing improvements are:
1. Booking System
2. Training Programs
3. Customer Service
4. Regulatory
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