Page 6 - Demo

2. TRAINING PROGRAMME
GOAL
TASK
RESPONSIBILITY
CONSULTATION
MEASURABLE OUTCOMES
INFORMATION DISSEMINATION
TIMELINE
a. Continuous improvement of AAT on road training programme
• Review the AAT on-road training Manual.
• Implement any improvements and changes to the programme.
• Invite stakeholders,
to review the on-road training process and manual to ensure that
all relevant information on disability and discrimination aspects is offered to all new trainees
General Manager AAT
• Taxi Council South Australia (TCSA)
• General Manager AAT
• AAT Operators and Drivers
• ATAG and customers
Providing current version of AAT On-road driver manual to all AAT Taxi Operators upon commencement and/ or annually
Update stakeholders of the ongoing process of driver training
03/2015
b. Continuous improvement of AAT employee training programme
• Review the AAT employee training Manual.
• Implement any improvements and changes to the programme.
• Implement a disability awareness training
General Manager AAT
• Call Centre Staff
• General Manager AAT
• Key Stakeholders
Reduction in complaints related to the booking process
AAT Management and Staff.
06/2015
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